Chief of Service, Strategic Information and Communication Technology Management, New York

Closing date: Saturday, 1 August 2015 Posting Title: Chief of Service, Strategic Information and Communication Technology Management, D1
Job Code Title: CHIEF OF SERVICE, STRATEGIC INFORMATION AND COMMUNICATION TECHNOLOGY MANAGEMENT
Department/ Office: Office of Information and Communication Technology
Duty Station: NEW YORK

Posting Period: 2 June 2015-1 August 2015
Job Opening number: 15-IST-OICT-41653-R-NEW YORK(G)
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Special Notice
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
This post will become available on 1 July 2015.
Organizational Setting and Reporting
The
position is located in the Strategic Management Service (SMS), Office of Information and Communications Technology (OICT), Department of Management. The incumbent of the position works under the supervision of the Director of Programme Management Division.
Responsibilities
Within delegated authority, the incumbent:

• Formulates and implements the substantive work programme of the Service.
• Oversees the management of activities undertaken by the Service, ensures that programmed activities are carried out in a timely fashion and co-ordinates activities to reduce the level of fragmentation of the current information and communications technology environment across the Secretariat and at all duty stations and field missions, as mandated.
• Interacts with internal and external clients of the Office of Information and Communications Technology, Secretariat entities and partner organizations to ensure consistent and continuous standardized reporting on all issues relating to information and communications technology activities, resource management, and policies.
• Designs and implements reporting and compliance regimes on service programme performance and the evaluation of staff performance.
• Provides substantive inputs and contributes towards the preparation of reports for presentation to ICT governance and UN policy making bodies.
• Provides recommendations on project prioritization to ICT governing bodies to ensure alignment with the ICT Strategy. Facilitates the implementation of the ICT Strategy for the UN Secretariat in the areas of Service Delivery, and oversees the consolidation of IT service desks in the Secretariat and the establishment of a global Enterprise Service Desk for all enterprise applications.
• Coordinates and oversees ICT service management efforts in support of the implementation of the ICT Strategy of the United Nations Secretariat. Aligns ICT process improvement and services with the needs of business, following the ITIL process framework. Utilizes accountability frameworks to develop and maintain ICT performance management metrics for all ICT units across the Secretariat. Monitors, measures and evaluates the performance of ICT units and services against established goals, objectives and key industry standard performance indicators. Provides input to reports for presentation to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, the General Assembly and other policy-making organs, as appropriate.
• Ensures that the outputs produced by the Service maintain high-quality standards; that reports are clear, objective and based on comprehensive data.
• Ensures that all outputs produced by the Sections under his/her supervision meet required standards before completion to ensure they comply with the relevant mandates.
• Undertakes or oversees the programmatic/administrative tasks necessary for the functioning of the Service, including preparation of budgets, reporting on budget/programme performance, evaluation of staff performance (PAS), interviews of candidates for job openings, evaluation of candidates and preparation of inputs for results-based budgeting.
• Recruits staff, taking due account of geographical and gender balance.
• Manages, guides, develops and trains staff under his/her supervision.
• Fosters teamwork and communication among staff in the Service and across organizational boundaries.

Competencies
Professionalism

• Demonstrated ability to identify service requirements and establish effective service delivery and support, identify industry benchmarks for performance, enhance service and performance management and lead a programme of transformation, produce reports and papers on technical issues, as well as to review and edit the work of others.
• Knowledge of United Nations policies and operations, rules, regulations, administrative processes and procedures.
• Ability to identify key strategic issues and use sound judgment in applying expertise to solve a wide range of problems.
• Demonstrates strong conceptual, analytical, and negotiating skills, and the ability to influence others to reach agreement on difficult issues.
• Is able to produce reports and papers on technical issues and to review and edit the work of others.
• Is able to apply United Nations rules, regulations, policies and guidelines in work situations.
• Shows pride in work and in achievements;
• demonstrates professional competence and mastery of subject matter;
• is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
• is motivated by professional rather than personal concerns;
• shows persistence when faced with difficult problems or challenges;
• remains calm in stressful situations.

Communication

• Speaks and writes clearly and effectively;
• listens to others, correctly interprets messages from others and responds appropriately;
• asks questions to clarify, and exhibits interest in having two-way communication;
• tailors language, tone, style and format to match audience;
• demonstrates openness in sharing information and keeping people informed.

Client Orientation

• Considers all those to whom services are provided to be 'clients' and seeks to see things from clients' point of view;
• establishes and maintains productive partnerships with clients by gaining their trust and respect;
• identifies clients' needs and matches them to appropriate solutions;
• monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems;
• keeps clients informed of progress or setbacks in projects;
• meets timeline for delivery of products or services to client.

Leadership

• Serves as a role model that other people want to follow: empowers others to translate vision into results;
• is proactive in developing strategies to accomplish objectives;
• establishes and maintains relationships with a broad range of people to understand needs and gain support;
• anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements;
• does not accept the status quo;
• shows the courage to take unpopular stands.
• Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work;
• demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

Managing Performance

• Delegates the appropriate responsibility and decision-making authority as appropriate;
• makes sure that roles, responsibilities and reporting lines are clear to each staff member;
• accurately judges the amount of time and resources needed to accomplish a task and matches task to skills;
• monitors progress against milestones and deadlines;
• regularly discusses performance and provides feedback and coaching to staff;
• encourages risk-taking and supports creativity and initiative;
• actively supports the development and career aspirations of staff;
• appraises performance fairly.

Education

• Advanced university degree (Masters' degree or equivalent) in IT related field, such as computer science/engineering, mathematics, business administration or related field is required.
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• ITIL foundation certification is required. PMI, Prince 2 Foundation or an equivalent license is desirable.

Work Experience

• A minimum of fifteen years of progressively responsible experience in planning, designing, implementation, maintenance, and/or management of ICT systems and services in public, business and/or international environment is required.
• Experience in ICT strategic management, change management, and project management is desirable, including experience in directing and managing business process improvement and re-engineering techniques.
• Experience in managing global help desk operations is desirable. In-depth knowledge of the ITIL framework and of continuous business process improvement and reengineering techniques are required.
• Experience in managing large professional teams is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat.
• For the post advertised, fluency in English is required.
• Knowledge of French and/or another official UN language is desirable.

Assessment Method
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
United Nations Considerations
Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
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Applications are pre-screened by the system according to the published requirements of the job opening on the basis of the information provided in the application. In relation to the requirements of the job opening, applicants must provide complete and accurate information pertaining to their qualifications, including their education, work experience, and language skills. Each applicant must bear in mind that submission of incomplete or inaccurate applications may render that applicant ineligible for consideration for the job opening. Initial screening and evaluation of applications will be conducted on the basis of the information submitted. Applications cannot be amended following submission. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.