Senior Human Resource Assistant (Information and Services), Manila

Closing date: Thursday, 7 May 2015

Reference Number: ADB-HR-15-0298

Department: Budget, Personnel, and Management Systems Department

Division: HR Information and Services Unit

Location: ADB HQ

Date Posted: Wednesday, 22 April 2015

Closing Date: Thursday, 7 May 2015 5:00 p.m. (1700 Manila Time, 0800 GMT)

Job Purpose

To undertake standard administrative procedures in HR Information and Service Unit (BPIS) within a specific work area to ensure the quality of benefits and services for ADB staff and retirees.

Expected Outcomes

Work independently on all or a combination of clearly defined areas and transactions, depending on the assignment/instructions from supervisors (International Staff and/or senior National Staff): Analytical and Administrative Support

• Provides analytical and administrative support in developing, implementing, reviewing and managing the various benefits and services handled by BPIS.
• Ensures that records are updated and filing systems are maintained in accordance with prescribed systems and established guidelines.
• Prepares estimates of accountabilities and payments for benefits continuation and calculations of salary and benefits payments for staff leaving service, i.e. termination or special leave without pay.

Benefits Administration/Processing

• Processes entitlements and claims especially the more complicated or special cases to ensure conformity with ADB policies and procedures in relevant work area, including:
• Checking and ensuring accuracy and consistency of applications/claims;
• Recommending approval by Specialist; and
• Liaising/coordinating with internal (CTL, TD, OAS and OIST) and external contacts (appraisers, credit investigators, local schools, insurers, comparators, etc.) to ensure that work processes are in compliance with policies and procedures.
• Coordinates with providers and other parties for reconciliation and settlement of outstanding accounts and implementation of agreements/arrangements.
• Provides guidance to staff on various benefits and on-boarding and off-boarding requirements.

Database Management

• Provides inputs to ensure consistency with ADB's revised policies and procedures and timely maintenance of relevant databases.

Client Service

• Contributes to efficient client service by interacting with staff, dependents, and/or retirees to clarify policy issues, seeks additional supporting information/documents to facilitate processing of claims/applications, and determines whether any issues would need to be elevated to supervisor for review and decision.
• Conducts orientation of incoming candidates, new appointees and staff leaving ADB regarding ADB benefits and services.

Analytical and Writing Support

• Provides inputs for ad hoc studies on HR benefits and services.
• Drafts standard and non-standard correspondence and reports.
  Knowledge Management
  • Supports the design and delivery of knowledge tools.
  • Documents and organizes knowledge reference to the HR Knowledge Management Center.
  Others
  • Contributes to the budget preparation and monitoring of specific BPIS budget items.
  • Performs other tasks as assigned and reflected in the incumbent's work plan.
  Education Requirements
  Bachelor's degree, preferably major in Management, Business Administration or related fields
  Relevant Experience
  Work experience
• At least 5 years of relevant professional experience (e.g. human resource, insurance and health services, other employee benefits, etc.).
  Technical knowledge
• Proven ability to work independently on assigned transactions, areas of analysis and research, which have well-defined scope and steps
  • Able to set priorities
  • Effective writing and communication skills in English and the national language (as required)
  • Proficient in spreadsheets and required information technologies.
    People and leadership skills
  • Able to liaise and work effectively with colleagues throughout ADB
  • Able to work collaboratively with teams as a constructive team member
    Core Competencies
    Application of Technical Knowledge and Skills
    • Deals with routine queries and correspondence in accordance with procedures
    • Proactively seeks relevant development opportunities and submits for approval
    • Produces summaries and frameworks by collecting and analyzing diverse information
    Client Orientation
    • Adjusts style and approach to respect and serve different clients
    • Conveys messages by asking questions and using different approaches
    • Identifies when a client issue requires escalation
    • Responds to clients without prompts or reminders from senior colleagues
    Achieving Results and Problem Solving
    • Proposes solutions to minimize delays and setbacks in completing work
    • Reviews all task objectives and achieves core deliverables
    • Uses time management and organizational skills to promptly complete work to the required standard
    • Delivers beyond the stated task objectives
    Working Together
    • Consistently works effectively with individuals of different views, culture, nationality, gender, and age
    • Consistently seeks assistance when requirements are unclear
    • Provides timely updates on relevant information
    • Freely shares and seeks useful knowledge and to complete work
    Communication and Knowledge Sharing
    • Uses effective written and oral communication in preparing documents, presentations and interactions
    • Asks questions to understand how to follow up on feedback
    • Locates relevant information to expedite workflow
    Innovation and Change
    • Adopts new policies, systems and processes in a timely fashion
    • Shares ideas for how work can be completed more effectively
    Immediate Reporting
    Supervisor: International Staff (IS) and/or senior National Staff (NS)
    We encourage diversity in our workplace and support an inclusive work environment.

Applications for current vacancies are received through the ADB Recruitment Center (ARC), a system that automates ADB's recruitment process. ARC facilitates the submission of applications, and enables applicants to check status of their applications on ADB's website. You will need to create an account before making any submissions.

Apply for this Vacancy

Applications for current vacancies are received through the ADB Recruitment Center (ARC), a system that automates ADB's recruitment process. ARC facilitates the submission of applications, and enables applicants to check status of their applications on ADB's website. You will need to create an account before making any submissions.