Senior Information Technology Specialist (Collaboration and Unified Communication Administration), Manila

• Organization: ADB - Asian Development Bank
• Country: Philippines
• City: Manila, Philippines
• Office: ADB Manila

Closing date: Wednesday, 3 June 2015

Reference Number: ADB-HR-15-0386

Department: Office of Information Systems and Technology
Division: Infrastructure and Communications Division, OIST
Location: ADB HQ
Date Posted: Wednesday, 20 May 2015
Closing Date: Wednesday, 3 June 2015 5:00 p.m. (1700 Manila Time, 0800 GMT)
Job Purpose
Responsible for managing the planning, installation, operations, administration and maintenance for all collaboration and unified communications systems of ADB under the Information Systems and Technology Strategy 2013-2018 (ISTS III) to deliver prescribed levels of service reliability, availability, and support. Responsible for overall operations and integration between enterprise mail, videoconferencing system, enterprise chat and online meeting systems within ADB and its partners. Work within general policies, principles and goals, working directly with clients.

IMPORTANT NOTICE: This is a special fixed-term appointment for a period of three (3) years following Section 3.1 (c) of Administrative Order No. 2.01 ('Recruitment and Appointment'). This appointment is not convertible to a regular appointment. It may be extended on exceptional basis for a further fixed period at the option of ADB, if the position continues to be required under the ISTS III project. This appointment is open to internal and external applicants.
If the successful candidate is an ADB staff member holding a regular appointment, his/her regular appointment will be converted to a special fixed-term appointment. A special fixed-term appointment will automatically and without prior notice expire at the end of the term.
Expected Outcomes
Collaboration and Unified Communication Administration

• Provide technical leadership in the design and implementation of technology associated with collaboration and enterprise unified communications applications within ADB, including design of integration and deployment architectures.
• Provide architectural and technology standards to ensure performance, stability and scalability in all middleware technologies.
• Oversee the troubleshooting of performance, reliability, and availability issues and or debugging of applications in production.
• Provide the necessary technical and operational support for effective systems administration.
• Manage the compliance to Infrastructure architecture and standards, respond to all audits of the function's activities and systems.
• Ensure that the reliability, availability and serviceability of ADB's collaboration and unified communications technologies meet agreed service levels, goals and requirements of the organization.
• Provide leadership role in consultation with other Office of Information Systems and Technology groups in the design, implementation and integration of communications technologies.
• Collaborate with Technology Division, contribute in the development of short-term and long-term information systems plans for ADB's cost-effective information systems and technology.
• Keep abreast with the current and emerging technologies, industry trends and development in client/server, networks, security and personal computing and implement upgrades, changes or enhancements to analyze and improve server availability, and do performance levels to optimize effectiveness and to utilize appropriate technologies in support of future ADB business change.
• Maintain active links with other international organizations to gain comparative assessments and shares information when appropriate, on the latest information systems and technologies.

Staff Supervision

• Provide leadership and support to reporting staff and external resources.
• Prepare work plans and manage the work and performance of team members.
• Mobilize people, providing clear direction, regular monitoring and feedback on performances.
• Foster innovation and promote learning and development of reporting staff.
• Ensure the ongoing learning and development of reporting staff.

Education Requirements

• Master's Degree, or equivalent, in Computer Science, Electronic Engineering or related fields; or University degree in Computer Science, Electronic, or related fields, combined with specialized experience in similar organization/s, may be considered in lieu of a Master's degree. Certifications in IBM Sametime, Websphere Application Server and Polycom videoconference technologies preferred.

Relevant Experience

• Suitability to undertake the responsibilities mentioned above at the required level.
• At least 10 years of relevant experience in managing information technology projects.
• Experience with IBM Sametime, Websphere Application Server and Polycom technologies such as RealPresence® Collaboration Server (RMX series); RealPresence Access Director System (RPAD), Distributed Media Application (DMA), etc..
• Experience in mobile technology and social collaboration would be an advantage.
• Experience in working with external suppliers and of outsourcing.
• Strong analytical skills.
• Excellent interpersonal, relationship, and management skills.
• Excellent oral and written communication and presentation skills in English.
• International experience working in several countries.

Core Competencies
Application of Technical Knowledge and Skills

• Provides supervision to others in completing their technical tasks
• Called upon for advice and guidance based on expertise gained by working in different countries and organizations
• Contributes advanced knowledge and expertise to different parts of the Department

Client Orientation

• Proposes effective services and solutions to staff beyond presenting issues and past challenges
• Assists colleagues adapt to the cultural and business norms of diverse clients and country situations
• Gains respect for the breadth and depth of expertise demonstrated in effectively managing diverse clients and country situations
• Called upon to resolve client situations that may impact their long-term ADB relationship

Achieving Results and Problem Solving

• Resolves situations where client needs are not being met
• Shares past experiences from different projects, organizations, and countries to help achieve quality results
• Ensures that thorough analysis includes current and relevant factors from different countries and contexts
• Sought out for guidance and experience in overcoming the most challenging situations
• Draws on long-term relationships with stakeholders to help plan for and achieve results

Working Together

• Addresses team members not contributing to required standards
• Commits to delivering timely and high quality work to assist in the team's success
• Develops and maintains good internal and external peer and senior level relationships
• Helps teams understand common features to build rapport and overcome challenges

Communication and Knowledge Sharing

• Provides stakeholders with the level and quality of information required to achieve outcomes
• Encourages others to seek long-term solutions to address feedback opposed to focusing on immediate concerns or reactions
• Uses breath of multi-country and multi-client knowledge to equip clients and staff for more effective outcomes
• Designs and implements project and program knowledge and services

Innovation and Change

• Consistently seeks more effective and practical ways for the Departmental delivery of services, products, and processes
• Proposes new ways to improve the quality and relevance of products and services
• Includes the core benefits and reasons for change when developing comprehensive change roll out plans
• Influences and persuades decision makers by presenting business cases supporting the proposed changes

Immediate Reporting

• Supervisor: Director, OIID
• The following staff positions may be supervised by the incumbent:
• • Administrative Staff
  • National Staff

Instructions
Previous applicants need not apply.
Applications for current vacancies are received through the ADB Recruitment Center (ARC), a system that automates ADB's recruitment process. ARC facilitates the submission of applications, and enables applicants to check status of their applications on ADB's website. You will need to create an account before making any submissions.
Apply for this Vacancy
Applications for current vacancies are received through the ADB Recruitment Center (ARC), a system that automates ADB's recruitment process. ARC facilitates the submission of applications, and enables applicants to check status of their applications on ADB's website. You will need to create an account before making any submissions.