Client Services Associate, New York, Closing date: Monday, 15 June 2015

• Organization: UNOPS - United Nations Office for Project Services
• Country: United States
• City: New York
• Office: UNOPS New York

Vacancy code: VA/2015/B5004/7690
Position title: Client Services Associate
Department/office: GPSO, Development Group
Duty station: New York, United States of America
Contract type: Local ICA Support
Contract level: LICA-4
Duration: 3 months (with possibility of extension)
Application period: 04-Jun-2015 to 16-Jun-2015
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Background Information - UNOPS
UNOPS mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.
Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

Working in some of the world's most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peacebuilding contexts, always satisfying or surpassing partner expectations.
We employ more than 6,000 personnel and on behalf of our partners create thousands more work opportunities in local communities. Through our headquarters in Copenhagen, Denmark and a network of offices, we oversee activities in more than 80 countries.
Background information - GPSO
Based in Copenhagen, Denmark, the Global Portfolio Services Office (GPSO) develops and manages a portfolio of projects and services delivered in various locations across the globe.
GPSO supports partners such as the World Bank, the European Union, the Department of Peacekeeping operations, the United Nations Mine Action Service, the Global Fund, and the Millennium Challenge Corporation, amongst others.
This global portfolio constitutes a substantial volume of UNOPS project delivery.
Background Information - Development Group Cluster
Development Group Cluster
UNOPS Development Group Cluster is based in the GPSO - New York Office and supports a diverse and complex portfolio including partners such as the United Nations Development Programme (the Bureau for Development Policy, the Special Unit for South-South Cooperation), the United Nations Population Fund, the United Nations Secretariat and a broadening community of primarily New York-based UN partners in the delivery of project management, implementation and administration services.
Background Information - Job-specific
The Office for the Coordination of Humanitarian Affairs (OCHA)
OCHA's Field Information Services (FIS) section manages the Drupal-based HumanitarianResponse.info (HR.info) web platform. HR.info was launched in April 2012 to support the operational needs of the humanitarian response community. HR.info provides a simple way for OCHA, clusters, agencies and individuals to find and share operational data and information, ranging from individual contact information and up-to-date maps and assessment reports in emergency operations, to global policy guidance and resources. HR.info is currently on version 2.0 and active in 30 countries and regions.
OCHA is seeking a talented, creative and dedicated individual to further develop HR.info. A major area of development will be the integration of HR.info into a 'humanitarian hub' – a one-stop-shop that will pull data, information and documents from OCHA's web properties such as Reliefweb and the Humanitarian Data Exchange (HDX), as well as external sources. The Technical Lead will develop this and other features for the platform, whilst providing ongoing support to HR.info sites around the world.
Functional Responsibilities
Duties
Under the supervision and guidance of the Service Desk NY Coordinator, the Client Service Associate will deploy laptops and provide troubleshooting services for OCHA staff located in New York.

• Maintain standard desktop, laptop, network devices and software support
• Configuration/installation
• File backups
• Network connections
• Desktop/laptop imaging
• Creation/maintenance of network accounts
• Troubleshoot and support Microsoft Outlook/SharePoint 2013
• Assist in monitoring personal computers running the UN software delivery system to ensure that software distribution is being delivered correctly.
• Perform desktop troubleshooting for OCHA staff
• Provide support to staff in the use of VTC equipment in conference rooms; trains non-technical staff in the use of equipment and video conferencing tools WebEx and MS Lync or Skype for Business

Competencies

• Work independently and strategically to resolve client issues, often interacting with other support or client teams.
• Ability to follow-up on escalated issues to ensure timely resolution.
• Ability to document incidents and resolutions completely.
• Strong troubleshooting and overall problem solving skills
• Ability to be self-starter and to work with minimum supervision.
• Experienced in a multi-cultural and gender sensitive work environment.
• Excellent communication skills, written and verbal.
• Strong interpersonal skills.
• Ability to work with a team as well as independently

Education/Experience/Language requirements
Education

• Secondary education or high school degree is required.
• A first level degree or a Bachelor's degree may be in lieu of the required amount of years of experience.

Experience

• Applicant is required to have a minimum of 4 years of work experience in data entry and information technology or any related areas.

Language

• Fluency in oral and written English is required.
• Knowledge of another UN language (Spanish, Arabic, Russian, Chinese and French) is an asset.

Contract type, level and duration
Contract type: Local Individual Contractors Agreement (LICA)
Contract level: LICA-4
Contract duration: Three months (with possibility of extension base on availability of funds)
For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Additional Considerations

• Please note that the closing date is midnight Copenhagen time (CET)
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.